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Doggy & Cat Paradise
in Hua Hin, Thailand
062 620 4416 WhatsApp and LINE

Checklist & Policies

Checklist of what you should do before you take your cat to us:

AT YOUR HOME

Food - please provide or prepare enough food to last for the duration of their stay with us.
Veterinarian's name, address, phone number, just in case your pet needs to go to the vet (routine or emergency) please sign a “permission form” Doggy & Cat Paradise to take your pet to the vet.
Proof of Vaccinations is what you will bring to us at check-in.
Have a contact in the neighborhood or local area that can be reached in the case of an emergency and exchange the names of Doggy & Cat Paradise with them, so we not only have theirs, they have ours in case they need to get a hold of us.
Specific directions which we will go over together on your pets needs, quirks, anxieties, or particulars as well as what you are wanting done while you are gone.
Itinerary and contact number for where you are going and several numbers of how to reach you (where you are staying as well as your cells).
Emergency Contact Sheet.
Medications, how to administer, how often, what the medication is for and what to look out for. The need to know if the medication needs to be administered precisely at a certain time or a time frame is important. Please make sure before you leave that you have enough to last while you are gone and have extra in case your trip is delayed.
Sign the Terms and Agreement with Doggy & Cat Paradise.

If you are leaving your pet at Doggy &Cat Paradise you will need:

We will talk about the checklist and Service Agreement with Cat Paradise
Food - if any special food desired/Medications
Crate (if crated or kittens)
we provide bedding, but if your cat likes its own, you are welcome to bring it along
Toys (do.)
Snacks (no rawhides please)
Anything else to make your pet feel comfortable at our place.

Policies

Please take the time to read this section of our policies and procedures.

Consultation

Specific care of your pets and home.
Veterinarian contact information and medical arrangements.
Your travel contact information and destination (itinerary).
Service Agreement
Emergency Contact Sheet

Quantity of Pets

We provide 5% reduction for every additional cat. (or if you have a dog with us as well).

Boarding

Check out time for all cats are no later than 5:00 pm; or another full day’s charge will apply.

We work with you on allowing you to drop-off the night before, but no later than 5pm, especially if you have an early schedule, for that we will charge a 1/2 day fee plus night.

All new boarding customers are required to deposit 50% of the amount to secure their dates of service.

Payment for Services

We accept cash and Bank transfer (Bangkok Bank 419-7-13400-2)

All payments must be paid in full or at time of service.

Refunds & Cancellation of Service

Payment is expedited at time of service and IF you must cancel service before service begins; we reserve the right to charge you 100% for that first visit if the cancellation occurs within a 24 hour window for all customers.

Returning Home Early

If you return early from your trip with a 24 hour notice you will be refunding any remaining days with credit applied to future services with us.

Emergency Services

If your pet needs to go to the vet for emergency services or a regularly scheduled vet visit of which you need our services, customers are charged for driving service.

400 Baht per way up to 10km (Tan Diao)

600 Baht per way up to 20 km

800 Baht per way up tp 20 km

Per way means - to go (amount) and to return (amount).

Aggressive Animals/Safety Issues

We do not offer our services to animals with aggressive behaviour. If your animal has bitten anyone in the past or shows aggressive behavior we will not be able to help you. We ask you to please make other arrangements.

In addition we reserve the right to refuse certain breeds with a disposition of aggressive behaviors. All cats must be spayed or neutered. This reduces aggression in animals. If they aren't they will have to be apart from others.