Luxury Cat Lounge and Leisure
in Hua Hin, Thailand
February 2020 opening
Checklist & Policies
Checklist of what you should do before you take off:
AT YOUR HOME
Food - please provide enough food to last for the duration of your absence. If you have a pet that needs live food, I can arrange to get live food at an additional cost.
Veterinarian's name, address, phone number, just in case your pet needs to go to the vet (routine or emergency) please sign a “permission form” for Paws n’ Critters to take you pet to the vet.
Proof of Vaccinations and well check. Your agreement will indicate what vaccinations are currently needed, as the protocol changes periodically to add additional vaccinations.
Have a contact in the neighborhood or local area that can be reached in the case of an emergency and exchange the names of Paws n’ Critters with them, so we not only have theirs, they have ours in case they need to get a hold of us.
Specific directions which we will go over together on your pets needs, quirks, anxieties, or particulars as well as what you are wanting done at your home while you are gone.
Itinerary and contact number for where you are going and several numbers of how to reach you (where you are staying as well as your cells).
Emergency Contact Sheet.
Medications, how to administer, how often, what the medication is for and what to look out for. The need to know if the medication needs to be administered precisely at a certain time or a time frame is important. Please make sure before you leave that you have enough to last while you are gone and have extra in case your trip is delayed.
First Aid Kit (we always have one with us if you don’t have one).
Two working keys.
Service Agreement with Paws n’ Critters.
If you are leaving your pet at LCLL you will need:
The above checklist and Service Agreement with Luxury Cat Lounge and Leisure.
Food - if any special food desired/Medications
Crate (if crated or kittens)
Snacks (no rawhides please)
Anything else to make your pet feel comfortable at our place.
Please take the time to read this section of our policies and procedures.
After phone contact, we will schedule a complimentary 30 minute consultation in your home. At this time we will get acquainted with your pets and go through the pet/home care routine.
All forms will be sent to you via email prior to the consultation after initial phone contact. The information on the forms will include:
Specific care of your pets and home.
Veterinarian contact information and medical arrangements.
Your travel contact information and destination (itinerary).
Emergency Contact Sheet
Must have 2 working keys (If we are provided 1 working key, there will be a $5.00 key charge to get a backup copy).
Quantity of Pets
We reserve the right to charge extra for any household that has more than 4 pets in the household. The amount is determined based on the type of pets and the nature of the care needed and will be determined on a case-by-case basis.
In some cases, we may need to do a "meet and greet" for an on-site assessment of the care and routine before we do a formal consultation. If this is the case, you will be given an approximate amount based off the information given on the phone. The final amount will be determined after the on-site assessment has been completed.
Frequency of Visits
It is our policy to conduct no less than one visit per day for all cats. If you have kittens we recommend at the minimum two visits daily. Pets that are on insulin injections usually require a minimum of 2 visits per day because the injections need to be administered 12 hours apart.
If you have dogs, it is vet recommended to have a minimum of three (3) visits daily to reduce the chances of urinary tract infections (UTI) or other problems; unless you have a doggie door where they can come and go as they please to eliminate.
This is our best practices policy; if you are wanting the frequency of visits to be different, please discuss this on the phone or at the consultation.
Check out time for all cats are no later than 14:00 noon; or another full day’s charge will apply.
We work with you on allowing you to drop-off the night before especially if you have an early flight out in the morning at no additional charge. But, once we fall into the day hours of care, you will need to pay a full day charge as outlined above.
All new boarding customers are required to put down a 1/3 non-refundable deposit to secure their dates of service. Established customers may be required to put down a deposit to hold dates at the discretion of LCLL.
Overnight/Extended Day Services
Payment for Services
Checks, cash and credit cards are accepted via Paypal. Pay Pal offers a secure method for our clients to pay for Paws n’ Critters services.
All payments must be paid in full or at time of service.
PLEASE NOTE: All customers paying via credit card and credit card through paypal will incur a 3% processing fee.
Paypal will accept all major credit cards and online bank payments.
If you are paying via regular bill-pay through your bank (aside from Chase Quick Pay), you need to process the payment 5 business days before services start.
Please go to “How to Pay”
Refunds & Cancellation of Service
Payment is expedited at time of service and IF you must cancel service before service begins; we reserve the right to charge you 100% for that first visit if the cancellation occurs within a 24 hour window for all customers.
Established M-F customers must cancel service for the same mid-day dog walking NLT 9am of the same day with no cancellation fee. If you call after 9am, you will be charged for that mid-day visit.
Returning Home Early
If you return early from your trip with a 24 hour notice you will be refunding any remaining days with credit applied to future services with Paws n' Critters.
If you return early and the sitter is scheduled to arrive within a 4 hour window from your call, you will be charged for that visit if you arrive home early.
Established Customers can book regular pet-sits at their home at anytime, however, we request that you book at least 7-14 days in advance if possible. Boarding and Overnight service is always first come first serve and may not be available.
If you call to schedule service 4 hours or less and we are able to arrange service with that short of notice, you will be charged a $5.00 late booking fee in addition to the regular service charge.
If your pet needs to go to the vet for emergency services or a regularly scheduled vet visit of which you need our services, customers are charged a minimum of $50.00 for the first hour, which includes the pet taxi portion. You will be charged an additional $10.00 for each 1/2 hour over the hour.
Last Minute Trip?
Established Customers - For same day, urgent or emergency pet & home care requests under a 24 hour notice, availability is not guaranteed. If you provide less than 4 hours notice, an additional $5.00 late booking fee will be added for that visit.
New Customers - with less than 36 hours to hold the consultation and service is to begin, will incur an additional $20.00 late booking fee in addition to regular service fees.
We always reserve the right to charge the full visit for same day cancellations of visit(s).
Paws n' Critters Holiday fees are $5.00 for each pet sit visit or boarding day charged. Overnight services are $10.00 for the 11 hour overnight per day; $15.00 for 16 hour overnight/extended day services per day.
New Years Evening
New Years Day
Aggressive Animals/Safety Issues
We do not offer our services to animals with aggressive behavior. We currently do not have any special animal handling skills that allow us to work with aggressive animals. If your animal has bitten anyone in the past or shows aggressive behavior we will not be able to help you..please make other arrangements.
In addition we reserve the right to refuse certain breeds with a disposition of aggressive behaviors. All dogs must be spayed or neutered. This reduces aggression in animals.
We also walk all dogs with leashes/leads. If your pet will not walk with a leash and your dog requires a leash to be taken out to potty (and you have no enclosed backyard) for safety and liability reasons, we will not be able to help you.
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